AI Adoption Across a Multinational Workforce: Sociotechnical Conditions for GenAI Acceptance in Human Resources

The paper investigates the adoption of Generative AI (GenAI) in a multinational tech company's HR department, transitioning from a legacy system. It presents empirical evidence that adoption is influenced by the alignment of the GenAI system with employees' roles, language, and tenure, as well as factors like trust in the system, search literacy, and content quality. The findings emphasize the need for inclusive design considerations and enhanced organizational knowledge infrastructure to improve the effectiveness and accountability of GenAI deployments in high-stakes environments.