Human-AI Agent Interaction in a Business Context

The study presents a mixed-methods exploration of human-AI agent interactions in business, focusing on user experience (UX) principles and criteria essential for effective integration. It outlines user expectations and needs to enhance trust and decision-making, and proposes a survey experiment to assess design elements' effectiveness in these interactions. This research is significant for practitioners as it provides a framework for developing more intuitive AI systems that align with user requirements, potentially improving adoption and overall business value.